A broad ambition is a good place to start a conversation. It is a difficult place to start a workflow. Choose a task that happens often and has a recognizable result.

Write down one real example of the input and a careful example of the output. Compare them with the team that will use the workflow.

Keep the context close.

Build the shortest path between those two points. Add knowledge, review, and routing only when each step has a clear purpose.

Try the flow with difficult examples as well as straightforward ones. Notice where the context is missing, where the answer is uncertain, and where a person needs to make the call.

A useful workflow is a conversation between the task, the context, and the person responsible for what happens next.

Try an example workflow